Terms of Service & Engineering Standards

Scope of Work & Milestone Delivery

All custom software development, mobile application builds (Flutter/React Native), AI implementations, and cloud DevOps contracts are executed through mutually agreed Statements of Work (SOWs) and Master Service Agreements (MSAs).

• Engagements operate on iterative sprints with regular staging reviews and automated test verification.
• Scope adjustments or feature additions are managed transparently via change requests with updated sprint timelines.
• Clients retain full visibility through dedicated project tracking boards and sprint demonstrations.

Comprehensive Assignment to Client

We believe enterprise partners must own their foundational technology. Upon fulfillment of agreed project milestone invoices, all bespoke source code, database schemas, custom algorithms, and UI assets are fully assigned to the client.

Standard open-source libraries or foundational frameworks (e.g. Next.js, Flutter, PyTorch) remain governed by their respective permissive licenses (MIT, Apache 2.0).

SLA Commitments & System Availability

OneTrack vehicle intelligence and fleet management services are delivered subject to high-availability infrastructure targets:

Warranty Period & Technical Support

Unless specified otherwise in an SOW, all production software delivered by OPTEQ includes a complimentary 30-day post-launch warranty period covering bug fixes and critical remediation at zero added cost.

In no event shall OPTEQ Solutions be liable for indirect, consequential, or punitive damages arising from third-party hosting outages, cloud provider disruptions, or client-modified codebase branches.